Service-Hangzhou Haishun Pharmaceutical Machinery Co., Ltd.

Service process

We have our own design team and standard design. We can produce detailed drawings of individual equipment, and we can also help customers design the entire system layout. It can also be customized according to the special requirements of customers, and provide products that meet the needs of each customer for the different needs of each customer.

Customer inquiry

ONE

Introduce the product, determine the product style

Receive customer inquiries----Consult basic customer needs，Determine what the customer needs

Preliminary design based on company standards

Demonstrate corporate quality and capabilities，Establish the image of Haishun in the minds of customers，If the customer is convenient，Invite customers to visit the company，And discuss customer needs on site

Confirm the final design direction twice

Second confirmation details (specially customized according to different needs of customers)，Modify the design

Final Design Report，signing the contract

According to the final design quotation，Confirm payment terms and delivery terms----OK Order，The buyer and the seller sign the contract

Develop customer order process

TWO

Email introducing products，Determine product style

Send development email---Send customer-related products to intended customers，introduce product

Preliminary design based on company standards

Preliminary quotation based on design standards

After confirming the design draft with the customer and making a preliminary quotation according to company standards

Customer feedback and amendments，Confirm customized products

The preliminary design draft is completed and sent to the customer for confirmation feedback，Communicate with customers whether to customize products

Re-quote for customized products

Second confirmation details (specially customized according to different needs of customers)，Modify the design

Confirm the final drawing and price

The two sides communicated and agreed，Confirm the final drawing design and price contract

Service in sale

Choose high-quality stainless steel plates in the industry, and all plates have corresponding material certificates. Material quality is guaranteed. All equipment includes two pressure test and leak detection during and after production to ensure the quality of equipment production. The entire production process can provide customers with videos and photos, so that customers can understand the progress and quality of the equipment at any time.

purchase

STEP 1

purchase

Communicate the product design direction in the early stage，After the customer pays the advance，Arrange material procurement

production

STEP 2

production

After the equipment enters production, take videos or photos of the production stage, or take videos or photos of a specified location in the production process according to customer needs

testing

STEP 3

testing

The quality inspection department conducts pre-production quality inspection, shoots quality inspection videos and photos, and issues quality inspection reports. (If the customer needs to inspect the goods in person, inform the customer to arrange the inspection 2 weeks before the equipment is completed)

deliver

STEP 4

deliver

Clean and pack the products, after receiving the payment, arrange delivery, take delivery videos and photos to send to customers for reference, and provide customers with delivery-related materials to facilitate customers to receive the goods.

after-sale service

INSTALL

1.Single tank: Haishun provides drawings for customers to install accessories on the tank

2.System: A system that can be assembled in Haishun. Haishun will provide process drawings, 3D drawings, and attach labels to the connecting parts during the debugging process for customers to install according to the labels when they are installed on site.

3.Because the site cannot be installed in Haishun's system or the customer arranges the installation work separately, Haishun can provide customers with process drawings and installation suggestions, so that customers can now install according to the process.

4.If the customer needs the company to arrange employees to install on site, they can discuss the cost with the company in advance. The company will arrange employees to the site for installation and guidance according to customer requirements after delivery.

Warranty

1. If the equipment is damaged due to mechanical problems within one year, Haishun will bear the repair cost of the damaged part. If the equipment is damaged due to human reasons within one year, Haishun can provide customers with technical guidance and corresponding replacement parts. Customers can also purchase from Haishun.

2. If the equipment is damaged after one year, Haishun can provide customers with technical guidance and corresponding replacement parts. All costs are borne by the customer.